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Sales & Customer Service
Effective and efficient selling depends on good customer care. Customers who know they are being treated well will be willing to continue as a customer and so will buy again. Any individual alone is very unlikely to achieve major changes in an organisation for either selling or delivering customer service. By serving and selling, each person creates an opportunity to generate more sales and deliver more service.
Parity’s Sales & Customer Service training courses
- Customer Care [CUC]
- Customer Retention; Turning Customer Complaints into Opportunities [YPCR]
- Customer Service Skills for the Help Desk [YPCSH]
- Customer Service Workshop [YPCSW]
- Sales Skills – face to face for frontline staff [YPSFL]
- Sales Skills – face to face for key Sales Staff [YPSKS]
- Sales Skills – face to face for the Management Team [YPSMT]
- Sales Skills – Field Sales Workshop [YPSFW]
- Sales Skills – Performance Managing a Sales Team [YPSPM]
- Sales Skills – Practical Telephone Sales Skills [YPSPT]
- Sales Skills – Practical Telephone Sales Skills - Inbound [YPSPTI]
- Sales Skills – Practical Telephone Sales Skills - Outbound [YPSPTO]
- Sales Skills – Sales Management Workshop [YPSMW]
- Train the IT Trainer [ITT]
