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ITIL® v3 Qualifications

There are significant changes both in the content of the new ITIL® v3 books released in May 2007 and qualifications based upon them. The new content is presented in 5 volumes representing the new Lifecycle stages:

• Service Strategy (SS)
  Strategies, Policies and constraints: how to create and implement strategy, manage a service portfolio, perform financial management and determine return on investment.
• Service Design (SD)
  Policy, planning and implementation through: availability, capacity, continuity, service level management and outsourcing.
• Service Transition (ST)
  Introducing the 'Service Knowledge Management System', an enhancement of the Configuration Management Database. Includes: Managing change, asset and configuration management, release and deployment management.
• Service Operations (SO)
  Supporting operations day-to-day through: Service Desk and service request management, incident and problem management. Introduces the new operations management process.
• Continual Service Improvement (CSI)
  How to improve processes to deliver enhanced services.

ITIL® v3 Qualifications and Courses

The qualification framework has been significantly re-worked to accommodate the new Library structure. Some qualifications are already released with others following shortly within the following framework:

Foundation

The 3 day ITIL® v3: Service Management Foundation [ITILF] course delivers underpinning knowledge of ITIL® v3 and provides the ideal opportunity to sit the Foundation Certificate which is a pre-requisite of higher level courses.

Holders of an ITIL® v2 Foundation Certificate can upgrade to version 3 by attending our 1 day ITIL® Foundation Certificate Upgrade In IT Service Management (v2 - V3) [ITILFU] course that includes a shorter version (20 questions) of the Foundation exam.

Intermediate Capability Stream

This section is comparable with v2 Practitioner courses, focussing on related collections of processes along the following lines:

• ITIL® v3: Planning, Protection & Optimization [ITILPPO] - due Q1 2009
• ITIL® v3: Service Offerings & Agreements [ITILSOA]
• ITIL® v3: Release, Control & Validation [ITILRCV]
• ITIL® v3: Operational Support & Analysis [ITILOSA]

Each of these qualifications count as 4 credits towards the Expert certification.

Existing v2 Practitioner Certificates are effectively upgraded when the Foundation certificate is upgraded, v2 Practitioner certificates can then count as 2 credits each towards the Expert certification.

Intermediate Lifecycle Stream

This section is comparable with the existing Management Certificate and focusses directly on the 5 volumes, there will be a qualification and course for each:

• ITIL® v3: Service Strategy [ITILSS] - due Q1 2009
• ITIL® v3: Service Design [ITILSD]
• ITIL® v3: Service Transition [ITILST]
• ITIL® v3: Service Operations [ITILSO] - due Q1 2009
• ITIL® v3: Continual Service Improvement [ITILCSI] - due Q1 2009

Each of these qualifications count as 3 credits towards the Expert certification.

Intermediate Exam Format

The Intermediate exams are 90 minute, gradient style, complex multiple choice papers with a small number of questions which usually involve scenarios and a complex set of answers each of which require close analysis and significant undertanding of the subject matter and an ability to relate this to the scenario to answer successfully. This exam style will be practised on the course with a mix of officially released sample questions and questions developed by Parity.

Managing across the Lifecycle

ITIL® v3: Managing Across the Lifecycle [ITILMAL] is a 5 day course with exam that focusses on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. This is a compulsory element for virtually all candidates for the Expert Certification, the exception being those doing a Manager’s Bridging route (see below).

ITIL® Service Management Expert Certification

In order to achieve this new high level qualification delegates need to achieve at least 22 credits from the qualifications listed above in a flexible manner:

• Capability Route: Foundation Foundation Certificate (direct or upgrade for 2 credits) with 16 Capability Stream credits, topped with “Managing Across the Lifecycle” for the remaining 5 credits.
• Management Route: Foundation Certificate (direct or upgrade for 2 credits) with the 5 individual Management Stream components achieving 17 credits, topped with “Managing Across the Lifecycle” for the remaining 5 credits.
• V2 Management Certificate Upgrade route: Holders of a v1 or v2 Managers Certificate may attend the ITIL® v3: Manager's Bridging [ITILMU] course and pass the included exam to immediately qualify for the new Expert qualification.
• Flexible route: Foundation Certificate (direct or upgrade for 2 credits) with at least 15 credits from either stream or v2 Practitioner Certificates, topped with “Managing Across the Lifecycle” for the remaining 5 credits.

ITIL Master Qualification

Details to be announced.